Bham and Dahya Contact Centre and Attorneys
Effective Date: 3 January 2025
- Introduction Bham and Dahya Contact Centre and Attorneys (“we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
- Information We Collect
We may collect and process the following personal information:
- Full name, identity number, and contact details
- Email address, phone number, and physical address
- Employment and financial information (if applicable to legal services)
- Records of correspondence and communication with us
- Legal documents and case information
- IP address and online identifiers when you use our website We collect this information when:
- You contact us via email, phone, or our website
- You use our legal or contact centre services
- You apply for employment or interact with us in any business capacity
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3. Purpose of Collection
We collect and process your personal information for the following purposes:
- To provide legal and contact centre services
- To communicate with clients, suppliers, and stakeholders
- For billing and administrative purposes
- To comply with legal and regulatory obligations
- To assess employment applications
- To improve our services and ensure security
4. Legal Basis for Processing
We process your personal information on one or more of the following legal bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations •
- Legitimate interest, such as improving our services or preventing fraud
5. Disclosure of Information
We may disclose your personal information to:
- Our staff and attorneys, under confidentiality obligations
- Third-party service providers (e.g., IT support, cloud storage)
- Regulatory authorities, when required by law
- Courts or tribunals, when necessary in legal proceedings
We will never sell or rent your personal information to third parties.
6. Data Security
We implement reasonable and appropriate technical and organisational safeguards to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised access, or disclosure.
7. Your Rights You have the right to:
- Request access to your personal information
- Correct or update your information
- Object to the processing of your information
- Withdraw your consent
- Lodge a complaint with the Information Regulator
To exercise your rights, contact us at the details below.
8. Retention of Information
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
9. Cookies and Website
Use When you visit our website, we may use cookies to enhance your experience. You may choose to disable cookies through your browser settings.
10. Contact Details
Information Officer: Sumesh Kursen Email: sumesh@bhamdahya.co.za Phone: 011 421 0070 Physical Address: 6 Lakeside Place, Pioneer Drive, Benoni
11. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Changes will be posted on our website and become effective upon posting.